FAQ

FAQ's From Schools

Yes, the Skool Loop App will do that for you when designing your school app

Yes, just ask our friendly staff and we will get those links for you sorted.

For security reasons as a part of our two-factor authentication, you will be logged out of your app after a period of inactivity. By saving your log in details in your browser, this will help you to quickly log back in and resume your task.

There are no log in details required for the app on your smartphone. If you, as a school staff member want to log into your Skool Loop Console to send information via your app please contact us for further assistance via our online chat.

We do not store users personal details and therefore cannot provide a list of who has viewed a notice but if the school has enabled the “reply” function on the message, you can request a reply/receipt of acknowledgement from app users after reading the notice.

The app sync’s with your phones ‘native calendar’ allowing you to see both school and personal events, the purpose of this is for parents to see potential clashes in their diary (only you can see your personal events). You may notice that your personal events are shown with a Blue/Purple dot and your school events are a Red/Pink dot. You are able to turn this off in the permissions section of your phone settings.

The onboarding process is simple and can take as little as 20 minutes. Our dedicated team are available to guide you through the entire process from booking form to app launch. We also have video tutorials explaining each function and how to make the best use of all features.

All Skool Loop data is hosted on AWS. We use HSTS to ensure browsers interact with Skool Loop Backend only over HTTPS. 

Passwords stored in our systems are encrypted at the highest level and are only ever visible to the end-user (you) only. Images and documents are stored in private storage with controlled secure access.

Our Full Terms of Use & Privacy Policy can be found here… Click here 

If you have specific questions or would like to receive a detailed Data & Security Fact Sheet, please contact our Privacy Officer at privacy@skoolloop.com 

At Skool Loop we are committed to ensuring all data is safe and secure on our platform at all times. 

We understand the importance of continually updating our security features, assessing new risks and protecting parents and students privacy on the app.  

We assure our users Skool Loop is committed to the following actions: 

  • Continuous monitoring of the integrity of all our systems 
  • Regular security audits of our systems and processes 
  • Continual investment and improvement in our system architecture 
  • Appointment of a dedicated “Privacy Officer” 
  • Continued commitment to our users of openness and transparency across data security issues 

Due to Newsletters usually being larger and more populated documents uploading them into the app can often be a fiddley process, so here at Skool Loop we have decided to take the hassle away and upload them for you.

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