#1 School
Communication app

If you aren’t receiving specific school notices, first check whether there are any outstanding app updates in your app store. Second, check you are subscribed to the correct notice groups by clicking on the settings tile, then “subscribe to groups”. You will only receive notices for the groups you are apart of.

Please contact Skool Loop at content@skoolloop.com and someone will be in touch shortly to help you.

Simply Download the Skool Loop App from your smartphone app store. Then select your country, region and required school from our Australia and New Zealand school database. You will then have access to the school app features and communication from your chosen school/s. 

Parents can pick from the available times the teacher has indicated through using the Parent Teacher-Interview feature. Communication between parents and teachers will then easily be conducted in the time-slot allocated.  

No, sending a text through the app does not incur a fee. The user will automatically be directed to the text messages function in their phone and normal plan charges will occur. 

There may be a few easy-to-solve reasons why your phone may not be receiving the alerts from the Skool Loop App: 

1. If you are in the app when the notice is sent in real time, the alert may not come as a notification on the basis that you have already accessed the required school communication while browsing.  

2. If the app or phone is not up to date the phone’s current software may not be able to process a notification request. Check the settings of your phone for any required software updates.  

3. You may have phone notifications switched off. To fix this go into phone settings – Apps/notifications – and choose to allow.

4. The phone may be too old. Some phones such as the iPhone 5 are now too old to receive push notifications as the software that the app runs on is newer than what is available for that phone.

5. How do I join a group in notices to receive real time alerts. – Tap the settings tile on your school app and select subscribe to groups, select groups that relate to your child. If a group is password protected, please refer to your school for access.

6. By checking the ‘Debug’ function in the setting tile of the Skool Loop app, you will see your current school communication groups, instant notification permissions and if app updates are required. 

If your school is not featured on the app, they may not have signed up for the Skool Loop service. We want to make sure our free parent-teacher communication app is available to as many school communities as possible. Feel free to get in touch with us and we can contact your school to see how our messaging app can best facilitate communication in your school.